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Privacy Policy

This Privacy Policy outlines how Loans Wala (“we,” “our,” or “us”) collects, processes, stores, and protects personal and sensitive information (“Customer Information”) of users (“you” or “customers”) when you access our website, mobile applications, or avail our loan services. By using our services, you consent to the collection, storage, and processing of your data as described in this policy.

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Collection of Customer Information

We collect Customer Information through various means, including:

  • Direct interactions: When you apply for loans, create an account, contact us, or provide feedback.
  • Automated technologies: Through cookies, web beacons, and analytics tools to improve our services.
  • Third-party sources: Credit bureaus, financial institutions, and government portals for verification and assessment.

Types of Customer Information Collected of Customer Information

  • Personal Information: Name, contact details, address, date of birth, identification documents (e.g., Aadhaar, PAN).
  • Financial Information: Bank account details, income proof, credit history, loan details, and payment records.
  • Usage Data: Browsing behavior, device information, IP address, and interaction with our services.

Use of Customer Information

We use your data to:

  • Verify your identity and assess loan eligibility.
  • Process loan applications, disbursements, and repayments.
  • Comply with legal and regulatory requirements.
  • Prevent fraud and unauthorized access.
  • Improve our services and user experience.
  • Send service updates, offers, and marketing communications (if opted-in).

Sharing and Disclosure of Customer Information

Loans Wala may share your data with:

  • Regulatory authorities to comply with legal obligations.
  • Credit bureaus to assess creditworthiness.
  • Partnered financial institutions to facilitate loans.
  • Service providers for operational support, including IT and payment processing.
  • Fraud prevention agencies to detect and prevent financial crimes.

Data Security and Retention

We implement security measures to protect your data against unauthorized access and misuse. Your data is retained only as long as necessary to fulfill legal, regulatory, and operational requirements.

Your Rights

You have the right to access, update, or request deletion of your data. For any concerns, contact us at [email/contact details].

Updates to this Policy

We may update this Privacy Policy periodically. Please review it regularly to stay informed.

By using Loans Wala’s services, you agree to this Privacy Policy.